Simplify the complexity… Maximize availability and performance without the headaches and costs of ramping, training, motivating, and managing SAP Basis support and Administration.
Our proprietary real-time monitor, Basis Pulse™ gives you and the Group:Basis team unparalleled clarity about the real-time status of your applications, whether in the Cloud or operating on a diverse set of owned capacity. Use SAP standard reports and you get an historical point of view. Use Basis Pulse™ and you get a graphical real time view of the performance and availability of your entire SAP environment.. hosted, owned, or Cloud.
We serve our clients with a 4-5 person team of cross trained experts who average over 12 years of experience supporting SAP environments.
From project inception through ongoing support, your Group:Basis team will:
OnBoard Professionally – No dropped balls and no missed schedules. We’ve codified over 12 years of best practices into project estimating tools that ensure a disciplined, complete, and yet low cost OnBoarding process.
Monitor in Real Time – Basis Pulse™ gives us unparalleled graphical views of the status of your environment. We get alerts any time a function is drifting out of tolerance, and our cross-functional team will diagnose and often fix the issue before you hear about it from the user community.
Support & Resolve Quickly – Issues can pile up, that’s one of the challenges of doing basis support with your own part-time team. Not with Group:Basis. Basis Pulse produce a daily status that we interpret for you, giving you insights and recommendations on critical issues. Our daily “reds review” ensures that management is on top of the problems.
We provide expert SAP Basis Outsourcing support by combining technical skills with the reliability and functionality of our high performance SAP monitoring solution - Basis Pulse. Combined with our hands-on approach, managing your SAP environment via a dedicated team of Basis and Netweaver experts alongside our 24x7x365 monitoring package, you gain the peace of mind that comes with knowing your core support services will be reliably covered. Our SAP experts are staffed 24x7x365 to ensure that your needs are being met whenever problems arise.
Along with our basis monitoring solution, you gain access to our SAP Basis Dashboards and core monitoring, all within one application. Our team of experts will then assist with ongoing administrative, troubleshooting, security, and tuning needs.