TotalBasis® - SAP Basis Administration
Our team is ready to take care of your entire SAP environment.
From OS layer to the database, from Basis to Netweaver, from Portal to R/3 and everything in between. You can engage us to "out-task" everything, including database and OS administration.
TotalBasis offers a solution for firms needing SAP Basis administration regardless of size. Our client list ranges from small implementations to installs with thousands of concurrent users. Whether your firm has no current Basis support and needs total support of your SAP environment, or your organization is large but needs assistance in filling the gaps, TotalBasis can work for you. We integrate seamlessly into your team, giving personal attention to every request exactly in the same way your own staff works for you.
Constant attention at two-thirds the cost of a full-time employee.
TotalBasis Scope includes:
Perform daily monitoring of SAP Production System health including:
- Abnormal program failures (notify internal staff as necessary)
- Abnormal system activity
- Poor system performance
- Load distribution across SAP Servers
- Verification of successful backups
- Output Management
- Record Locking administration
- Failed update review
- Notify users of failed jobs
- Perform daily monitoring of Database health
- Checking Database logs for abnormal conditions
- Monitoring and projecting Database growth
- Performance and tuning analysis for modifications to the Database structure
- Check for Database warning and error messages
- Reorganize tables as necessary
- Monitoring of operating system errors
- Application of OS patches
- OS tuning and proactive maintenance as required by SAP
Included tasks performed as necessary:
- Identify SAP recommended queues
- Identify dependencies for Support Stack level
- Download / unpack support packages
- Change DB configuration for faster application
- Install Support Packages
- Run ABAP load generation
- Return DB to productive configuration
- Review functional notes for applicability
- Check for prerequisites
- Apply notes in required order
- Assist in planning for note implementation through Production
- Create / delete clients
- Copy data to clients
- Configure all settings for clients
- Refresh client data as requested
- Assist with hardware sizing
- Recommend hardware and providers
- Review DR objectives and strategy
- Specify target DR servers and infrastructure
- Identify network connectivity requirements
- Assist with DR plan design and management
- Assist in security audits
- Add users to roles
- Add transactions to roles
- Remove authorizations from roles
- Configure Transport Management System
- Configure Routes between clients
- Manage TMS
- Implement transports as requested
- Create SAP printers
- Lock / unlock printers
- Download SAP printer drivers
- Assist in testing / implementation
- Create Users as requested
- Unlock users
- Categorize users for SAP licensing
- Produce reporting on user licenses upon audit
- Train internal helpdesk for password reset
- Review system logs for completed system backups
- Check logs for failed backups
- Backup data as scheduled
- Assist in resolving cause of failed backups
- Perform root cause analysis
- Remediate outstanding issues
- Document findings and fixes
- Implement proactive measures
- Monitor response time and disk, cpu, and work process utilization
- Perform database tablespace reorganization when applicable
- Maintain SAP parameters based on system requirements
- Analyze system performance
- Kernel patching and updating
- Client copies
- Database refreshes
