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TotalBasis® - Scope in Detail

Professional
Basis Support

TotalBasis® covers your SAP environment via a dedicated team of Basis and Netweaver experts through constant monitoring, administering, and improving your SAP solution.

TotalBasis Scope includes:

Perform daily monitoring of SAP Production System health including:

1. Daily SAP Monitoring - Click for More Details

  • Abnormal program failures (notify internal staff as necessary)
  • Abnormal system activity
  • Poor system performance
  • Load distribution across SAP Servers
  • Verification of successful backups
  • Output Management
  • Record Locking administration
  • Failed update review
  • Notify users of failed jobs

2. All Database Administration (Oracle, SQL Server, DB2, etc.)

  • Perform daily monitoring of Database health
  • Checking Database logs for abnormal conditions
  • Monitoring and projecting Database growth
  • Performance and tuning analysis for modifications to the Database structure
  • Check for Database warning and error messages
  • Reorganize tables as necessary

3. Operating System Administration

  • Monitoring of operating system errors
  • Application of OS patches
  • OS tuning and proactive maintenance as required by SAP

 

Included tasks performed as necessary:

1. Support Packages

  • Identify SAP recommended queues
  • Identify dependencies for Support Stack level
  • Download / unpack support packages
  • Change DB configuration for faster application
  • Install Support Packages
  • Run ABAP load generation
  • Return DB to productive configuration

2. Note Application

  • Review functional notes for applicability
  • Check for prerequisites
  • Apply notes in required order
  • Assist in planning for note implementation through Production

3. Client Management

  • Create / delete clients
  • Copy data to clients
  • Configure all settings for clients
  • Refresh client data as requested

4. Expert Analysis for Architecture, Disaster Recovery, Planning

  • Assist with hardware sizing
  • Recommend hardware and providers
  • Review DR objectives and strategy
  • Specify target DR servers and infrastructure
  • Identify network connectivity requirements
  • Assist with DR plan design and management

5. Security Administration

  • Assist in security audits
  • Add users to roles
  • Add transactions to roles
  • Remove authorizations from roles

6. Change Management

  • Configure Transport Management System
  • Configure Routes between clients
  • Manage TMS
  • Implement transports as requested

7. Output Management

  • Create SAP printers
  • Lock / unlock printers
  • Download SAP printer drivers
  • Assist in testing / implementation

8. User Administration

  • Create Users as requested
  • Unlock users
  • Categorize users for SAP licensing
  • Produce reporting on user licenses upon audit
  • Train internal helpdesk for password reset

9. Assistance in Backup and Restore

  • Review system logs for completed system backups
  • Check logs for failed backups
  • Backup data as scheduled
  • Assist in resolving cause of failed backups

10. Problem resolution and troubleshooting

  • Perform root cause analysis
  • Remediate outstanding issues
  • Document findings and fixes
  • Implement proactive measures

11. Applying SAP tuning parameters

  • Monitor response time and disk, cpu, and work process utilization
  • Perform database tablespace reorganization when applicable
  • Maintain SAP parameters based on system requirements
  • Analyze system performance

12. All R/3 System Administration

  • Kernel patching and updating
  • Client copies
  • Database refreshes

Testimonials

  • New Implementations
  • 24x7 Coverage
  • Upgrades
  • Installations
  • Basis Support

"I have been working with SAP Software for the past 17 years and worked on a multitude of projects with the group:basis team. We have done new implementations, remote support as well as upgrades and have found their project management, technical skills, and consulting abilities to be top-notch. At iQ4SAP, we continue use the group:basis team for all our SAP Basis / NetWeaver needs."

John Ziegler
Chief Executive Officer
iQ4SAP

"We had an urgent issue when our Production SAP server started bluescreening due to a hardware problem. I contacted group:basis on a Sunday evening, and they worked throughout the night with our internal team to execute our Disaster Recovery plan. By 5:30AM on Monday morning, we were up-and-operational in our new environment. I highly recommend group:basis for their 24x7 support."

Ron Mayfield
Director of Information Technology
Chordus Inc.

"I've consulted on 23 SAP projects over the past 15 years and I've worked with varying professionals in the SAP Basis arena. None have I worked with gave me the sound confidence that I received from working with group:basis. Their model has made my SAP upgrade projects run very smooth, resulting in a cost effective, high quality SAP delivered system to our clients."

Greg Sharpe  
Project Technical Manager

"We had a couple of no-name Basis consultants struggling to get our SAP implementation on-track for a couple of months. We turned to group:basis, and they had our entire SAP landscape installed, Support Packed, and operational in one week. They're not just fast; they're almost instantaneous."

Buzz Borries
Director of IT
Draka Communications Americas, Inc.

"We retained group:basis for Basis support just prior to our go-live on SAP. They helped us smoothly transition to a functioning production system, which has enabled our business to thrive in our new ERP environment. We’ve also utilized their services for EDI support and are pleased with how they’ve integrated into our internal team over the past six+ years."

David Blackford
Director of Information Systems
Seiko Instruments USA